Key Result Areas
- To benchmark and develop new productivity and audit tools to measure performance and thereby identifying process gaps.
- To establish regular processes reviews in order to ensure that the current processes are efficient and cost effective.
- To initiate training programs and implement with CSR Manager or operations manager to ensure staff are qualified to handle customers' logistics processes.
- maintain competent team - increase # of trained staff on job requirement and for career development : Logistics knowledge (supply chain), LP, UI, DPM, ACS123, SNP, eBooking, SCT, WMS123, and other computer program related to each customer, Management skills and customer service.
Key Accountabilities/Duties
- To be responsible for all new account implementation in conjunction with regional functional groups to ensure checklist, procedural flowchart and matrix for new account are disseminated and understood by operations group
- To align/support regional SI/Operations groups to achieve overall SI objectives through active liaison with regional SI/Ops groups.
- To review and establish training manuals/processes that will speed up staff technical ability.
- Support testing and implementation any new system enhancements, other new automation opportunity and communicate with IT on system issues or system improvement opportunity.
- Develop and agree on Work Load Report for operations team tool to evaluate/recommendation.
- Develop and maintain Customer relations to follow up customers program/development implementation, check on shipping data, export regulation/process information, find out potential biz which can be developed through a regular customer visit/call (customer's rep offices, buying agents, vendors
- To oversee
Requirement:
- Male or Female
- Fluently in English is a mandatory
- Education:
- At least 5 years of working experience in same industry
- And at least 2 year proven experience in managerial position specializing in Logistics/Supply Chain or equivalent
- Skill Sets: Process Oriented IT savvy
- Desired Competencies (nice to have): Ability to organize and conduct training programs
- Ability to analyze performance reports to identify service gaps and issues
- Computer Literate
- Good interpersonal skill
Should you meet all of the requirements above, please send your full resume and recent photograph to
hr_indo@apl.com, essa_fauzia@apl.com
All applications will be treated confidential
All applications will be treated confidential
Please
state " www.linkvacan.com " when
you apply the Job vacancies informed above as your reference.