Responsibilities:
- Log and manage service delivery incidents and requests raised by Indonesia internal users via phone and email. Provide internal user satisfaction and rapport by energetically following up on open incidents and problems until successful resolution. Build your self-development by being part of a knowledge-driven environment where your contribution matters and shapes our IT landscape to the next stage of development.
- As a Senior Helpdesk Analyst you will also be required to provide coaching and act as a mentor to your junior team member.
Requirements:
- Bachelor / Diploma in Information Technology, Information System, Computer Science or equivalent; with a minimum IPK/GPA of 2.75.
- Excellence interpersonal and communication skills
- 3 to 5 years working experience in IT support (OS, Hardware, Network, Storage)
- Fluent in Bahasa Indonesia verbally and written also fairly good command in English would be preferred.
- Initiative to research and resolve problems
- Experience in guiding junior Helpdesk analysts
- Ability to work both independently and as a member of a team
- ITIL basic knowledge preferred.
- Call Center/IT Helpdesk background is preferred.
- Willing to work on shift.
Please submit your application through
our career website at www.deloitte.com/my/careers
no later than 19 March 2012. Kindly provide a recent photograph as well
as full details of academic grades, professional certification (if any) and
qualifications (if any).
Please state " www.linkvacan.com " when
you apply the Job vacancies informed above as your reference.