Lowongan FRONT OFFICE MANAGER/MANAJER FRONT OFFICE

The hotel front desk manager supervises the front desk staff in hotels to ensure that guests receive outstanding customer service according to hotel policy. The front desk manager reports to the general manager of the hotel. The front desk staff is the first representatives of the hotel that guests meet when arriving at the facility. The manager handles special requests and complaints from guests.

Duties
- The front desk manager assigns duties to front desk staff and schedules employees to cover a 24 hour a day, seven day a week workweek 
- Monitor front desk staff performance to ensure that employees follow hotel procedures and policy
- Handles special requests from guests such as transportation
- Hires staff and conducts interviews for positions in the hotel
- Handles payments and deposits for rooms and works with other departments in the hotel, such as housekeeping, to ensure guests' needs are met.

Function
- Provides guests with a contact person to handle complaints and special requests
- Works with other staff members to ensure that guests have a pleasant experience and a good impression of the facility.

Profile
- Have customer service, communications and organizational skills
- Flexible in scheduling 
- Ability to handle confrontation and complaints with patience and diplomacy
- May monitor public rooms such as banquet facilities in the hotel for disruptive behavior and remove unruly guests
- Bachelor's degree in hotel management
- Excellent experience as minimum the Assistant of Front Office Manager in the minimum 4 Star Hotel

Working Conditions
- May work under the supervision of top executives or he may be part of a senior management team in the hotel. 
- Requires physical stamina as he is expected to stand for long periods of time while supervising and coordinating staff 
- Able to handle unruly guest with a good interpersonal skill
- Excellent attention to the guests' needs

Pay and Benefits
- Competitive salary and benefits

Please send your updated resume on Words Format to :
yenideVisiagian@yahoo.com   cc to   yenidewisiagian@gmail.com

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You may send your updated resume for our database, for the positions as follows :
SUPERVISOR, MANAGER, GENERAL MANAGER, VICE PRESIDENT, and CCC/CFO/CEO/CMO/CSO/COO

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