Key responsibilities will be :
- Develop sales goals and strategies and ensure alignment with the brand business strategy.
- Execute the sales strategy and ensure individual booking goals are met for both self and staff.
- Coach leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
- Ensure the development of a strategic account plan for the demand generators in the market.
- Ensure Sales team understands and is leveraging MI demand engines to full potential.
- Ensure focus is on proactive selling as well as reactive selling.
- Determine and develop marketing communication activities.
- Provide customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
- Develop strong partnerships with local organizations to further increase brand/product awareness.
- Review the STAR report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.
- Research competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
- Attend sales strategy meetings to provide input on weekly and overall sales strategy.
- Suggest innovative marketing ideas and proactively develop deployment strategies to continue to grow market share.
- Evaluate and support Area Sales and Sales Office participation and account deployment.
- Develop and manage internal key stakeholder relationships
- Serve as the sales contact for the General Manager
- Serve as the sales contact for customers; serve as the customer advocate.
- Serve as the property sales liaison with Revenue Management, Event Management and other hotel departments as appropriate.
- Serve as hotel authority on sales processes and sales contracts.
- Develop strong community and public relations by ensuring property participation in tradeshows and client events.
- Participate in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
- Identify public relations opportunities and coordinate activities to augment the overall marketing communication strategy.
- Support the General Manager by coordinating crisis communications.
- Work with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Execute and support Client's Customer Service Standards and hotel's Brand Standards.
- Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participate in and practice daily service basics of the brand
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the Client.'s compnay.
- Gain understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Perform other duties, as assigned, to meet business needs.
- Ensure that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and company
- Partner with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. Ensure effective structures, processes, jobs and performance management systems are in place. Set goals and expectations for direct reports using the LPP, align performance and rewards, appropriately address performance issues and hold staff accountable for successful results.
- Forecast talent needs and manage talent acquisition strategy with HR to minimize lost time due to turnover
- Keep an active list of the competition's best sales people and execute a recruitment and acquisition plan with HR.
- Support tools and training resources to educate sales associates on winning catering solutions.
- Champion leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continue to upgrade the sales & marketing talent; work with HR to anticipate future talent needs based on business growth plans.
- Identify, train and mentor group sales associates. Utilizes all available on the job training tools for associates.
- Transfer functional knowledge and develop group sales skills of other discipline manager
Profile
The ideal candidate will have the following experience/qualifications :
- Minimum of 1 year experience in similar role
- English Speaker is a must
- Strong personality and leadership skills
- Excellent communication
Pay and Benefits
Competitive salary and benefits
Please send your updated resume on Words Format to :
yenidewi@jakartaexecutivesearch.com
cc to
yenidewisiagian@gmail.com
ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED
You may send your updated resume for our database, for the positions as follows :
SUPERVISOR, MANAGER, GENERAL MANAGER, VICE PRESIDENT, and CCC/CFO/CEO/CMO/CSO/COO
Please feel free to call me on mobile +6287886632399 or +6282112351227 on workdays, between 8 am - 8 pm (NO SMS ) and add my Blackberry pin: 27FA819C. Please add my Linkedin: Yeni Dewi Siagian, Psi., SPsi. and follow my twitter: @yenidewisiagian for any further vacant job offerings.
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